Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service

PARESH WANKHADE, Peter Stokes, Peter Rodgers, Shlomo Tarba

Research output: Contribution to journalArticle

Abstract

Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.
Original languageEnglish
JournalPublic Management Review
Early online date23 Aug 2019
DOIs
Publication statusE-pub ahead of print - 23 Aug 2019

Fingerprint

Ambulances
Hard facing
Macros
Emergency services
Personnel
Work intensification
Emergency
Ambidexterity
Organizational ambidexterity
Conceptual model
Employees
Interaction
Radical change
Trauma
Organizational context

Keywords

  • work intensification
  • ambidexterity
  • extreme-normal
  • ambulance service
  • everyday

Cite this

@article{130df2fc537a4788b9e7f8d0c7986741,
title = "Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service",
abstract = "Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.",
keywords = "work intensification, ambidexterity, extreme-normal, ambulance service, everyday",
author = "PARESH WANKHADE and Peter Stokes and Peter Rodgers and Shlomo Tarba",
year = "2019",
month = "8",
day = "23",
doi = "10.1080/14719037.2019.1642377",
language = "English",
journal = "Public Management Review",
issn = "1471-9037",
publisher = "Taylor & Francis",

}

TY - JOUR

T1 - Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service

AU - WANKHADE, PARESH

AU - Stokes, Peter

AU - Rodgers, Peter

AU - Tarba, Shlomo

PY - 2019/8/23

Y1 - 2019/8/23

N2 - Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.

AB - Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.

KW - work intensification

KW - ambidexterity

KW - extreme-normal

KW - ambulance service

KW - everyday

U2 - 10.1080/14719037.2019.1642377

DO - 10.1080/14719037.2019.1642377

M3 - Article

JO - Public Management Review

JF - Public Management Review

SN - 1471-9037

ER -