Understanding the impact of alliances in health care: The multispecialty community provider model.

Lauren Sinton, Prof.Philippa Hunter-Jones, Dr. Lynn Sudbury-Riley

Research output: Contribution to conferencePaperpeer-review


This empirical study examines whether the multispecialty community provider (MCP) healthcare model has the capacity to deliver improved efficiency and quality in primary healthcare. This model, an example of a professional service supply chain (PSSC), is founded on the principles of a collaborative network. It is being championed as a response to the financial and demographic challenges present in healthcare delivery. Mixed methods: netnography (>4000); participant observation (14 MCP board meetings); and in depth interviews (n=94) are applied to a study of two healthcare MCP alliances, collaborating together to improve services for patients within an accountable care system. A plethora of factors are considered including capacity, demand, access, patient and staff experiences.
Findings show that the MCP alliance structure is a highly complex entity. Success is determined by the capacity of the alliance to accommodate both practice level multi-team complexity, and, networked practice multi-team complexity. Both MCP alliances performed strongly in improving patient access and to a lesser extent in sharing skills and expertise and developing a shared identity. However, evidence of operational buy-in to the higher risk activities associated with developing economies of scale or pooling back-office, or front office resources, present greater challenges. Contributions to the health and operations management literature, along with insights relevant to managerial practice are provided.
Original languageEnglish
Publication statusPublished - 14 Aug 2018
EventAcademy of Management Conference, - Chicago, Chicago, United States
Duration: 10 Aug 201814 Aug 2018
Conference number: 78


ConferenceAcademy of Management Conference,
Country/TerritoryUnited States
Internet address


  • service
  • networks
  • healthcare
  • collaboration


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