Transformative Impacts on Transformers: Volunteers in Botanic Gardens

NICHOLAS CATAHAN; KIM CASSIDY

Transformative Impacts on Transformers: Volunteers in Botanic Gardens

NICHOLAS CATAHAN^*
, KIM CASSIDY

^*Corresponding author for this work

Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

70 Downloads (Pure)

Abstract

The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user{\textquoteright}s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.

Original language	English
Title of host publication	QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)
Subtitle of host publication	RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY
Editors	Kejia Hu, Jin Suk Park
Place of Publication	VinUniversity, Hanoi, Việt Nam
Publisher	VinUniversity
Chapter	4
Pages	262-269
Number of pages	8
Volume	18
Edition	1
ISBN (Electronic)	979-889121868-0
ISBN (Print)	979-889121868-0
Publication status	Published - 26 Jun 2023
Event	QUIS18 - THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY - VinUniversity, Hanoi, Viet Nam Duration: 20 Jun 2023 → 23 Jun 2023 Conference number: 8034 https://vinuni.edu.vn/quis18/

Publication series

Name	Re-imagining service to enhance human life and society

Conference

Conference	QUIS18 - THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)
Abbreviated title	QUIS18
Country/Territory	Viet Nam
City	Hanoi
Period	20/06/23 → 23/06/23
Internet address	https://vinuni.edu.vn/quis18/

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Transformative Service Research (TSR)
Volunteers
Well-being outcomes
Transformative Charity Experience (TCE)
Sustainable Development Goals (SDG)

Research Groups

Community Owned Businesses Research Group
SustainNET

Access to Document

Catahan and Cassidy QUIS18 Extended Abstract FINALAccepted author manuscript, 181 KB

Cite this

CATAHAN, NICHOLAS., & CASSIDY, KIM. (2023). Transformative Impacts on Transformers: Volunteers in Botanic Gardens. In K. Hu, & J. S. Park (Eds.), QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY (1 ed., Vol. 18, pp. 262-269). Article 39. 8034 (Re-imagining service to enhance human life and society). VinUniversity.

CATAHAN, NICHOLAS ; CASSIDY, KIM. / Transformative Impacts on Transformers: Volunteers in Botanic Gardens. QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY. editor / Kejia Hu ; Jin Suk Park. Vol. 18 1. ed. VinUniversity, Hanoi, Việt Nam : VinUniversity, 2023. pp. 262-269 (Re-imagining service to enhance human life and society).

@inproceedings{68d869925db44391a928f8ff307aa0b4,

title = "Transformative Impacts on Transformers: Volunteers in Botanic Gardens",

abstract = "The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user\{\textbackslash{}textquoteright\}s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.",

keywords = "Transformative Service Research (TSR), Volunteers, Well-being outcomes, Transformative Charity Experience (TCE), Sustainable Development Goals (SDG)",

author = "NICHOLAS CATAHAN and KIM CASSIDY",

note = "QUALITY IN SERVICE (QUIS) QUIS 18 VinUniversity, Hanoi, June 20-23, 2023 150 world-renowned professors and scientists from 90 universities representing 28 countries and territories who have gathered in Vietnam and VinUni to participate in the QUIS18. The conference featured multiple sessions covering practical and interdisciplinary research topics on new management practices aimed at advancing service management research, applying smart technology in services, and discussing solutions to promote the service industry, innovation in services, customer experience, technology, and digital transformation. Wrap up Video: https://drive.google.com/file/d/1UGDjNr2KeWAYkuxAFsaJkNs\_LW50L07V/view Photo Gallery: https://drive.google.com/drive/folders/1U8aW5ubLeRaWbg4\_rqtfcR94190ObStt Service Innovation and Ecosystems Our paper appears in the Service Innovation and Ecosystems category. This category focuses on service innovation and the importance of business model and process redesign in driving organizational success. The papers highlight the significance of lean thinking and service automation in improving efficiency and reducing waste in service operations. They also emphasize the role of service ecosystems and collaboration in fostering innovation, exploring the dynamics of value co-creation among multiple stakeholders. The concept of open innovation is discussed, along with strategies for managing innovation networks and leveraging external knowledge sources. Moreover, the papers shed light on the application of service design principles in the context of smart cities, where innovative services and technologies are integrated to enhance urban living. Overall, this category provides insights into the transformative potential of service innovation and ecosystem thinking, urging organizations to embrace new models and practices to stay competitive in a rapidly changing business landscape.; QUIS18 - THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18) : RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY, QUIS18 ; Conference date: 20-06-2023 Through 23-06-2023",

year = "2023",

month = jun,

day = "26",

language = "English",

isbn = "979-889121868-0",

volume = "18",

series = "Re-imagining service to enhance human life and society",

publisher = "VinUniversity",

pages = "262--269",

editor = "Kejia Hu and Park, \{Jin Suk\}",

booktitle = "QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)",

edition = "1",

url = "https://vinuni.edu.vn/quis18/",

}

CATAHAN, NICHOLAS & CASSIDY, KIM 2023, Transformative Impacts on Transformers: Volunteers in Botanic Gardens. in K Hu & JS Park (eds), QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY. 1 edn, vol. 18, 39. 8034, Re-imagining service to enhance human life and society, VinUniversity, VinUniversity, Hanoi, Việt Nam, pp. 262-269, QUIS18 - THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18), Hanoi, Viet Nam, 20/06/23.

Transformative Impacts on Transformers: Volunteers in Botanic Gardens. / CATAHAN, NICHOLAS ; CASSIDY, KIM.
QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY. ed. / Kejia Hu; Jin Suk Park. Vol. 18 1. ed. VinUniversity, Hanoi, Việt Nam: VinUniversity, 2023. p. 262-269 39. 8034 (Re-imagining service to enhance human life and society).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

TY - GEN

T1 - Transformative Impacts on Transformers: Volunteers in Botanic Gardens

AU - CATAHAN, NICHOLAS

AU - CASSIDY, KIM

N1 - Conference code: 8034

PY - 2023/6/26

Y1 - 2023/6/26

N2 - The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user{\textquoteright}s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.

AB - The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user{\textquoteright}s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.

KW - Transformative Service Research (TSR)

KW - Volunteers

KW - Well-being outcomes

KW - Transformative Charity Experience (TCE)

KW - Sustainable Development Goals (SDG)

UR - https://portal.research.lu.se/en/publications/sustainable-value-co-creation-in-welfare-service-ecosystems-trans-2

UR - https://www.mendeley.com/catalogue/b5d0b496-621c-3aff-903a-d44d87c5eb8d/

M3 - Conference proceeding (ISBN)

SN - 979-889121868-0

VL - 18

T3 - Re-imagining service to enhance human life and society

SP - 262

EP - 269

BT - QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)

A2 - Hu, Kejia

A2 - Park, Jin Suk

PB - VinUniversity

CY - VinUniversity, Hanoi, Việt Nam

T2 - QUIS18 - THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)

Y2 - 20 June 2023 through 23 June 2023

ER -

CATAHAN NICHOLAS , CASSIDY KIM. Transformative Impacts on Transformers: Volunteers in Botanic Gardens. In Hu K, Park JS, editors, QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY. 1 ed. Vol. 18. VinUniversity, Hanoi, Việt Nam: VinUniversity. 2023. p. 262-269. 39. 8034. (Re-imagining service to enhance human life and society).

Transformative Impacts on Transformers: Volunteers in Botanic Gardens

Abstract

Publication series

Conference

UN SDGs

Keywords

Research Groups

Access to Document

Other files and links

Fingerprint

Transformative value, communities and service designs for sustainability

Life-saving transformative service of garden volunteering

Strawberry Fields Forever: Opportunities for Green Engagement and Happiness

TSS: Transformative Service and Sustainability

#WeAre…? – An Exploratory Study of People, Transformative Service & Place

Place and Service Marketing, Management & Development of Botanic Gardens & Arboreta

TRANSFORMATIVE IMPACTS ON THE TRANSFORMERS: BOTANIC GARDEN VOLUNTEERS IN COMMUNITY GROUPS

Cite this

Transformative Impacts on Transformers: Volunteers in Botanic Gardens

Abstract

Publication series

Conference

UN SDGs

Keywords

Research Groups

Access to Document

Other files and links

Fingerprint

Research output

Transformative value, communities and service designs for sustainability

Life-saving transformative service of garden volunteering

Strawberry Fields Forever: Opportunities for Green Engagement and Happiness

Projects

TSS: Transformative Service and Sustainability

#WeAre…? – An Exploratory Study of People, Transformative Service & Place

Place and Service Marketing, Management & Development of Botanic Gardens & Arboreta

Activities

TRANSFORMATIVE IMPACTS ON THE TRANSFORMERS: BOTANIC GARDEN VOLUNTEERS IN COMMUNITY GROUPS

Cite this