Abstract
This paper seeks to examine the value offered by the services drama metaphor to the service that is a wedding. A wedding is an atypical service in that it is temporally extended and involves a multiplicity of service providers brought together to produce the 'big day'. The authors contribute to greater understanding of the drama metaphor by conceptually developing and integrating the themes of the drama metaphor and the romance and consumption that are evident in a bride's wedding experience. The conceptual discussion is further strengthened by the results of in-depth interviews with brides.
| Original language | English |
|---|---|
| Pages (from-to) | 5-25 |
| Journal | Journal of Customer Behaviour |
| Volume | 5 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2006 |