This paper contributes to the research surrounding Transformative Services Research (TSR) by investigating the sustainability of the alliance and federation service system model in primary health care. The services provided by primary health care organisations effect the wellbeing of both individuals and communities, therefore, employing a sustainable service system model in general practice will enable the delivery of the best possible service for patients in the future. The findings show that there are a number of key characteristics shown by those alliances and federations that are proving to be sustainable, that should be employed by emerging service system models.
|Publication status||Published - 12 Jun 2017|
|Event||QUIS15: The 15th International Research Symposium on Service Excellence in Management - University of Porto, Porto, Portugal|
Duration: 12 Jun 2017 → 15 Jun 2017
Conference number: 15
|Period||12/06/17 → 15/06/17|
- Transformative Service Research