The Sustainability of Federation and Alliance Service System Models in Primary Health Care.

Prof Philippa Hunter-Jones, Dr Lynn Sudbury-Riley

Research output: Contribution to conferencePaper

Abstract

This paper contributes to the research surrounding Transformative Services Research (TSR) by investigating the sustainability of the alliance and federation service system model in primary health care. The services provided by primary health care organisations effect the wellbeing of both individuals and communities, therefore, employing a sustainable service system model in general practice will enable the delivery of the best possible service for patients in the future. The findings show that there are a number of key characteristics shown by those alliances and federations that are proving to be sustainable, that should be employed by emerging service system models.
Original languageEnglish
Publication statusPublished - 12 Jun 2017
EventQUIS15: The 15th International Research Symposium on Service Excellence in Management - University of Porto, Porto, Portugal
Duration: 12 Jun 201715 Jun 2017
Conference number: 15
https://web.fe.up.pt/~quis15/

Conference

ConferenceQUIS15
Abbreviated titleQUIS15
CountryPortugal
CityPorto
Period12/06/1715/06/17
Internet address

Keywords

  • Service
  • marketing
  • Health
  • Transformative Service Research

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    Prof Philippa Hunter-Jones, & Dr Lynn Sudbury-Riley (2017). The Sustainability of Federation and Alliance Service System Models in Primary Health Care.. Paper presented at QUIS15, Porto, Portugal.