Staff perceptions and changing role of pre-hospital profession in the UK ambulance services: an exploratory study

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Abstract

There is a growing academic interest in the examination and exploration of work intensification in a wide range of healthcare settings. Drawing on the evidence from an empirical study in a large NHS ambulance trust in England, this article examines the challenges and differing staff perceptions of the changing scope and practice of ambulance personnel in the UK. It provides evidence on the challenges for the paramedic professionalisation agenda and managing operational demands and work intensity in emotionally challenging circumstances, with significant implications for patient safety. Research findings also highlight differing perceptions from various sub-cultural groups and lack of clarity over the core values which are reinforced by cultural and management differences and priorities. Evidence from this study has significant implications for the ambulance services for better understanding of the staff perceptions on work intensity and implications for patient safety, high sickness absence rates amidst increasing ambulance demand.
Original languageEnglish
JournalInternational Journal of Emergency Services
Volume5
Issue number2
Early online date2 Nov 2016
DOIs
Publication statusE-pub ahead of print - 2 Nov 2016

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Ambulances
profession
staff
evidence
professionalization
personnel
illness
examination
lack
demand
Personnel
management
Staff
Exploratory study
Values
Group
Patient safety

Cite this

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abstract = "There is a growing academic interest in the examination and exploration of work intensification in a wide range of healthcare settings. Drawing on the evidence from an empirical study in a large NHS ambulance trust in England, this article examines the challenges and differing staff perceptions of the changing scope and practice of ambulance personnel in the UK. It provides evidence on the challenges for the paramedic professionalisation agenda and managing operational demands and work intensity in emotionally challenging circumstances, with significant implications for patient safety. Research findings also highlight differing perceptions from various sub-cultural groups and lack of clarity over the core values which are reinforced by cultural and management differences and priorities. Evidence from this study has significant implications for the ambulance services for better understanding of the staff perceptions on work intensity and implications for patient safety, high sickness absence rates amidst increasing ambulance demand.",
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