TY - JOUR
T1 - Refactoring teamwork processes through user interface design.
AU - Anderson, Mark
AU - Gilbert, Max
N1 - [1] Huczynski, A.A. & Buchanan, D.A. (2007). Organisational Behaviour (6th edition). Harlow, England: Prentice-Hall.
[2] Shin, Y. (2005). Conflict resolution in virtual teams. Organisational Dynamics, 34(4), 331-345.
[3] Duart, D.L. and Snyder, N.T. (2001). Mastering Virtual Teams: strategies, tools and techniques that succeed (2nd
edition). San Francisco, CA: Jossey-Bass
[4] Ali, A., & Kohun, F. (2007). 'Dealing with some isolation to minimize doctoral attrition - A four stage framework'.
International Journal of Doctoral Studies, 2, 33-49. Available online http://www.ijds.org/Volume2/IJDSv2p033-
049Ali28.pdf [Accessed 05/09/2014].
[5] Tajfel, H. & Turner, J.C. (1986). The social identity theory of inter-group behaviour. In S. Worchel and W.G. Austin
(eds), Psychology of inter-group relations (2nd edition, pp7-24). Chicago: Nelson-Hall.
[6] Warner, M. & Witzel, M. (2004). Managing in virtual organisations. London: International Thomson Business Press.
[7] N. Worren, Organisation Design: Re-defining complex systems, Pearson, Harlow: England, 2012.
[8] S.D. Eppinger, “Innovation at the speed of information”, Harvard Business Review, January, pp.149-158, 2001.
[9] The Agile Alliance. (2011, February 13). History: The Agile Manifesto. Retrieved October 2014 from Manifesto for
Agile Software Development: http://agilemanifesto.org/history.html
[10] M.W. Salisbury, “Putting theory into practice to build knowledge management systems”, Journal of Knowledge
Management, vol. 7(2), pp. 128-141, 2003
[11] J. Plass and M. Salisbury, “A living system approach to the development of knowledge management systems”,
Educational Technology Research and Development, vol. 50(1), pp. 35-57, 2002
[12] Haughey, D. (2010, December 23). Waterfall v Agile: How Should I Approach My Software Development Project?
(Unilever) Retrieved July 31, 2014 from Project Smart: http://www.projectsmart.co.uk/waterfall-v-agile-how-should-iapproach-my-software-development-project.html
[13] I. Kang, Y. Park and Y. Ki, “A framework for design-ing a workflow based knowledge map”, Business Process
Management Journal, vol. 9(3), pp 281-294, 2003
[14] M.A. Balzarova, C.J. Bamber, S. McCambridge and J.M Sharp, “Key success factors in implementation of process
based management: a UK housing association experience”, Business Process Management Journal, vol. 10(4), pp.
387-399, 2004
[15] P.S. Chan and C.Land, “Implementing reengineering using information technology”, Business Process Management
Journal, vol. 5(4), pp. 311-324, 1999.
PY - 2014/11/30
Y1 - 2014/11/30
N2 - In this paper, the link between the actions undertaken my teams of co-workers and the relationship with the environment
provided by IT systems is considered. As an organization evolves over an extended period of time, both the IT systems
and also the working practices employed to complete the day to day tasks essential to meet the needs of an organisation’s customers, particularly in the service sector, rapidly become unfit for purpose. This soon becomes an issue both in meeting the needs of customers and also in meeting regulatory requirements. The case study considered in this paper reviews the requisite practices adopted by a service provider in the wetstock management industry, and the positive impact that the company realized through the re-engineering of both IT systems and business workflows. The central driver for the changes implemented was a need identified in the business to implement improved visualization of data relating to working practices in the organization and it’s clients.
AB - In this paper, the link between the actions undertaken my teams of co-workers and the relationship with the environment
provided by IT systems is considered. As an organization evolves over an extended period of time, both the IT systems
and also the working practices employed to complete the day to day tasks essential to meet the needs of an organisation’s customers, particularly in the service sector, rapidly become unfit for purpose. This soon becomes an issue both in meeting the needs of customers and also in meeting regulatory requirements. The case study considered in this paper reviews the requisite practices adopted by a service provider in the wetstock management industry, and the positive impact that the company realized through the re-engineering of both IT systems and business workflows. The central driver for the changes implemented was a need identified in the business to implement improved visualization of data relating to working practices in the organization and it’s clients.
UR - http://www.edgehill.ac.uk/computing/cedar
UR - http://ijmit.com/
M3 - Article (journal)
SN - 2278-5612
VL - 10
SP - 2094
EP - 2100
JO - International Journal Of Management & Information Technology
JF - International Journal Of Management & Information Technology
IS - 4
ER -