Organizational changes, trust and information sharing: an empirical study

FARHAN AHMAD, Isto Huvila

Research output: Contribution to journalArticle

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Abstract

Purpose
While there is relatively plenty of evidence for the positive impact of communication on the perceptions of organizational change, how organizational changes affect information sharing is relatively unknown. The purpose of this paper is to investigate if a favorable perception of ongoing organizational changes has a positive impact on information sharing and whether trust mediates this relationship.
Design/methodology/approach
A questionnaire (n=317) was administered to the employees of a large Finnish multinational organization. Partial least square structural equation modeling was used to test the hypotheses based on earlier research findings.
Findings
The results show that a positive perception of recent organizational changes improves information sharing both directly and indirectly, mediated by trust. Consequently, when changes are perceived negatively, employees recoil from information sharing which is known to have negative implications for organizations.
Research limitations/implications
Data were collected in a single organization. The nature of the specific changes in the studied organization and its particularities undoubtedly had an effect on respondents’ perceptions.
Originality/value
This paper contributes to organizational information management research by elaborating on the relationship between organizational changes and interpersonal information sharing between employees. To the authors’ knowledge, this is the first quantitative study confirming the impact of the perception of organizational changes on employee information-sharing behavior.
Original languageEnglish
Pages (from-to)677-692
JournalAslib Journal of Information Management
Volume71
Issue number5
Early online date16 Sep 2019
DOIs
Publication statusPublished - 25 Sep 2019

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organizational change
Personnel
employee
Information management
organization
international organization
information management
Communication
questionnaire
communication
methodology
evidence

Keywords

  • Trust
  • Organizational change
  • Structural equation modelling
  • Information behaviour
  • Information management
  • Information sharing

Cite this

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title = "Organizational changes, trust and information sharing: an empirical study",
abstract = "PurposeWhile there is relatively plenty of evidence for the positive impact of communication on the perceptions of organizational change, how organizational changes affect information sharing is relatively unknown. The purpose of this paper is to investigate if a favorable perception of ongoing organizational changes has a positive impact on information sharing and whether trust mediates this relationship.Design/methodology/approachA questionnaire (n=317) was administered to the employees of a large Finnish multinational organization. Partial least square structural equation modeling was used to test the hypotheses based on earlier research findings.FindingsThe results show that a positive perception of recent organizational changes improves information sharing both directly and indirectly, mediated by trust. Consequently, when changes are perceived negatively, employees recoil from information sharing which is known to have negative implications for organizations.Research limitations/implicationsData were collected in a single organization. The nature of the specific changes in the studied organization and its particularities undoubtedly had an effect on respondents’ perceptions.Originality/valueThis paper contributes to organizational information management research by elaborating on the relationship between organizational changes and interpersonal information sharing between employees. To the authors’ knowledge, this is the first quantitative study confirming the impact of the perception of organizational changes on employee information-sharing behavior.",
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Organizational changes, trust and information sharing: an empirical study. / AHMAD, FARHAN; Huvila, Isto.

In: Aslib Journal of Information Management, Vol. 71, No. 5, 25.09.2019, p. 677-692.

Research output: Contribution to journalArticle

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