| Original language | English |
|---|---|
| Title of host publication | The Call Centre Training Handbook |
| Editors | John Wilson |
| Publisher | Kogan Page |
| Chapter | 9 |
| Pages | 202 |
| Number of pages | 227 |
| ISBN (Print) | 9780749450885 |
| Publication status | Published - 2009 |
Management Development in Call Centres
GILES MCCLELLAND, Bob Hale
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review