Exploring emotions and irrationality in attitudes towards consumer indebtedness: Individual perspectives of UK payday loan consumption.

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Abstract

The aim of this research is to explore contemporary consumers’ emotions and irrationality in attitudes towards indebtedness, using the UK payday loan industry as a focus point. UK consumers’ have recently experiences a significant financial crisis, the result of which is expected to be altering consumers’ spending, saving and borrowing habits. By using existential-phenomenological interviews to discuss individual’s experiences of these activities, we observe some of the key issues emerging from this context. A primary theme is the influence of emotions on decision making, and how this shapes ‘irrationality’. This paper aims to draw attention to this emotive thinking, which may be significant in thinking about how payday loans are communicated to users in the future.
Original languageEnglish
Pages (from-to)107-121
JournalJournal of Financial Services Marketing
Volume20
Issue number2
Early online date2 Jun 2015
DOIs
Publication statusE-pub ahead of print - 2 Jun 2015

Keywords

  • consumer behaviour
  • credit
  • debt
  • borrowing
  • payday loans
  • emotion

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