Aims: To provide assurance to the Trusts Executive board that comfort rounds were completed; to enhance inpatient experience and provide ‘real time’ feedback to the ward staff; to improve staff morale. Methods: A five-month (September 2015 – January 2016) evaluation to explore the impact of Daily Matron Ward rounds. Results: The findings demonstrated an increase in the completion of comfort rounds; an increase in the staff survey response rate and a marginal increase in the number of positive responses within the staff survey. There was no impact on the number of patient complaints/Patient Advice Liaison Service concerns. Conclusion: The project results suggest daily Matron ward rounds have a positive impact on patient experience and staff moral however they are resource intensive. Further qualitative research to explore their impact on staff morale/well-being and patient experience is recommended.
- management - matrons - patients - patient experience - patient feedback - quality assurance - service evaluation - ward organisation - ward rounds