Enhancing communication with distressed patients, families and colleagues: the value of the Simple Skills Secrets model of communication for the nursing and healthcare workforce

Social Sciences

• communication with patients 100%
• Healthcare 48%
• nursing 47%
• staff 38%
• confidence 37%
• communication 33%
• conversation 19%
• telephone interview 14%
• morbidity 12%
• complaint 12%
• communication skills 11%
• Clinical Practice 11%
• evaluation 11%
• costs 7%
• methodology 6%
• questionnaire 6%

Medicine & Life Sciences

• Nursing Models 91%
• Workforce 60%
• Communication 47%
• Caregivers 40%
• Delivery of Health Care 38%
• Delayed Diagnosis 17%
• Patient Satisfaction 14%
• Compliance 14%
• Evaluation Studies 14%
• Psychology 10%
• Interviews 10%
• Costs and Cost Analysis 9%
• Morbidity 9%