Delivering Process Improvement Through re-engineering interface design: A case study.

This paper discusses the benefits achieved through re-engineering interface design as a means of improving employee performance. It discusses the issues related to the inherent relationship between employee’s performance and the systems that they use to complete their work. Whilst work standards have not been an issue, maximizing the output of the workforce has be- coming increasingly important as the business experi- enced rapid expansion. Re-engineering the interface saw huge impacts on workload awareness from the offset. Implicitly, the software engineering process also imple- mented beneficial changes in relation to knowledge man- agement within the business. Through implementation of a user-orientated interface, both process improvement and employee performance increases have been achieved.