Abstract
Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.
Original language | English |
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Pages (from-to) | 225-230 |
Journal | British Journal of Halth Care Management |
Volume | 22 |
Issue number | 4 |
DOIs | |
Publication status | E-pub ahead of print - 20 Apr 2016 |