Complaints in the foot and ankle unit

Jain Kowshik, Philip Murphy, Timothy M Clough

Research output: Contribution to journalArticle

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Abstract

Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.
Original languageEnglish
Pages (from-to)225-230
JournalBritish Journal of Halth Care Management
Volume22
Issue number4
DOIs
Publication statusE-pub ahead of print - 20 Apr 2016

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    PHILIP MURPHY

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