Complaints in the foot and ankle unit

Jain Kowshik; Philip Murphy; Timothy M Clough

doi:10.12968/bjhc.2016.22.4.225

Complaints in the foot and ankle unit

Jain Kowshik, Philip Murphy, Timothy M Clough

Psychology

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Abstract

Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.

Original language	English
Pages (from-to)	225-230
Journal	British Journal of Halth Care Management
Volume	22
Issue number	4
DOIs	https://doi.org/10.12968/bjhc.2016.22.4.225
Publication status	E-pub ahead of print - 20 Apr 2016

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10.12968/bjhc.2016.22.4.225

__c1staffhome1_STAFFHOME1_Bellh_Desktop_Philip Murphy_Audit_manuscript_bjhcm.docAccepted author manuscript, 97 KBLicence: CC BY-NC-ND

https://doi.org/10.12968/bjhc.2016.22.4.225

PHILIP MURPHY
- Psychology - Professor of Psychology
Person: Academic

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AB - Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.

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Complaints in the foot and ankle unit

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PHILIP MURPHY

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