Complaints in the foot and ankle unit

Jain Kowshik, Philip Murphy, Timothy M Clough

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Complaints in the NHS have significant legal and financial implications. We performed an investigation to identify the causes, incidence and outcome of complaints in the Foot and Ankle unit of a tertiary referral centre. We found the complaint rate in the foot and ankle unit is low. Good communication and a professional attitude will significantly reduce complaints. The majority of complaints have local resolution, but there is potential for significant cost with every complaint.
Original languageEnglish
Pages (from-to)225-230
JournalBritish Journal of Halth Care Management
Issue number4
Publication statusE-pub ahead of print - 20 Apr 2016

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