TY - JOUR
T1 - Collaborative Crafting in Call Centre Teams
AU - MCCLELLAND, GILES
AU - Leach, Desmond
AU - Clegg, Chris
AU - McGowan, Ian
PY - 2014/9/1
Y1 - 2014/9/1
N2 - Job crafting research has typically examined the antecedents and outcomes of individual-level crafting. In this study, we test a model of team-level or collaborative job crafting using data collected from 242 call centre teams and supervisors' ratings of team performance. The focus on teams with narrowly defined tasks and limited decision-making responsibility are unique features of this study. As predicted, collaborative crafting was found to relate positively to team efficacy, team control, and team interdependence, which in turn were found to relate positively to work engagement and team performance. The implications for theory development, future research, and practice are discussed.
AB - Job crafting research has typically examined the antecedents and outcomes of individual-level crafting. In this study, we test a model of team-level or collaborative job crafting using data collected from 242 call centre teams and supervisors' ratings of team performance. The focus on teams with narrowly defined tasks and limited decision-making responsibility are unique features of this study. As predicted, collaborative crafting was found to relate positively to team efficacy, team control, and team interdependence, which in turn were found to relate positively to work engagement and team performance. The implications for theory development, future research, and practice are discussed.
U2 - https://doi.org/10.1111/joop.12058
DO - https://doi.org/10.1111/joop.12058
M3 - Article (journal)
SN - 0963-1798
VL - 87
SP - 464
EP - 486
JO - Journal of Occupational and Organizational Psychology
JF - Journal of Occupational and Organizational Psychology
IS - 3
ER -