| Original language | English |
|---|---|
| Pages (from-to) | 129-130 |
| Journal | Journal of Service Management |
| Volume | 20 |
| Issue number | 2 |
| Publication status | Published - 2009 |
Keywords
- Research
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Best papers from the AMA SERVSIG International Research Conference 2008
- Steve Baron
- , Anthony Patterson
- , Steve Oakes
- , Kim Harris
Research output: Contribution to journal › Editorial (journal)