An Evaluation of National Health Service's (NHS) Care Maker Programme: a mixed methods analysis

Kate Zubairu, A Christiansen, Andrew Kirkcaldy, J A Kirton, Carol Kelly, Paul Simpson, A Gillespie, Jeremy Brown

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Abstract

AIMS: To investigate the impact and sustainability of the Care Maker programme across England from the perspective of those involved in its delivery. BACKGROUND: The Care Maker programme was launched in England in 2013. It aims to support the 'Compassion in Practice' strategy, with particular emphasis on the 6Cs of care, compassion, competence, communication, courage and commitment. Care Makers were recruited in an ambassadorial role. The intention was to inspire individuals throughout the National Health Service in England to bridge national policy with those delivering care. DESIGN: A mixed methods design was chosen but this article focuses on two out of the four distinct empirical data collection phases undertaken as part of this evaluation: a questionnaire with Care Makers; and two case studies of separate NHS Trust sites. METHOD: Data was collected for this evaluation in 2015. An online questionnaire was distributed to the total population of Care Makers across the NHS in England. It included a combination of open and closed questions. The case studies involved semistructured telephone interviews with a range of professionals engaged with the Care Maker programme across the Trust sites. RESULTS/FINDINGS: Care Makers reported that participation in the programme had offered opportunities in terms of improving the quality of care provision in the workplace as well as contributing towards their own professional development. CONCLUSION: The Care Maker programme has supported and helped underpin the nursing, midwifery and care strategy 'Compassion in Practice'.
Original languageEnglish
Pages (from-to)4634-4645
JournalJournal of Clinical Nursing
Volume26
Issue number23-24
Early online date15 Mar 2017
DOIs
Publication statusPublished - 1 Dec 2017

Keywords

  • Care
  • Care Activities
  • Healthcare Worker
  • Patient-Centred Care
  • ProfessionalDevelopment

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