Transformative Service and Sustainability

Search results

• 2025

  Charity retailing definition

  CATAHAN, N., ROBINSON, N. & Dale, C., 13 Nov 2025, Elgar Encyclopedia of Retailing. Gallouj, C. & Gallouj, F. (eds.). Cheltenham, UK: Edward Elgar Publishing Ltd., p. 101-103 1076 p. (Elgar Encyclopedias in Business and Management series).

  Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia/dictionary › peer-review

  • Regional Planning 100%
  • Logistics Sustainability 100%
  • Economic Planning 100%
  • Supply Chain Logistics 100%
  • Economic Management 100%

• Consuming the Wound

  ROBINSON, N., CATAHAN, N. & Dale, C., 29 Dec 2025, In: Journal of Customer Behaviour. 24, 4, p. 288-298 11 p.

  Research output: Contribution to journal › Article (journal) › peer-review

  Open Access

  File

  • Wound Culture 100%
  • Trauma Mortality 100%
  • Critical Media Literacy 100%
  • Dark Leisure 100%
  • Tourism Communication 100%

  7 Downloads (Pure)

• Critical Issues in Garden Tourism Management: Diversity, Environment, Education and Technology

  Benfield, R., CATAHAN, N., Exmann, D., Kneebone, S., Hopwood, M. & Fuller, D., 28 Nov 2025, Wallingford, UK.: CABI publishing. 208 p.

  Research output: Book/Report › Book › peer-review

  • Management Environment 100%
  • Management Diversity 100%
  • Tourism Management 100%
  • Diversity Technology 100%
  • Diversity Management 100%

• Health, Well-Being, and Gardens

  CATAHAN, N., 28 Nov 2025, Critical Issues in Garden Tourism Management: Diversity, Environment, Education and Technology. Benfield, R. (ed.). Wallingford, Oxford, England, UK: CABI publishing, p. 42-62 21 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • Well-being 100%
  • Health and Well-Being 100%
  • Horticulture 100%
  • Leisure, Recreation and Tourism 100%
  • Individual Health 50%

• Social Value, Equality, Diversity, Inclusion, and Accessibility

  CATAHAN, N. & Hopwood, M., 28 Nov 2025, Critical Issues in Garden Tourism Management: Diversity, Environment, Education and Technology. Benfield, R. (ed.). Wallingford, Oxford, England, UK: CABI publishing, p. 21-41 21 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • Social Equality 100%
  • Social Value 100%
  • Diversity Inclusion 100%
  • Social Accessibility 100%
  • Sustainable Development Goals 100%

• 2024

  Botanic Garden Tourism, Social Value, Health, and Well-being

  CATAHAN, N., Hopwood, M. & Suraweera, P., 28 Apr 2024, In: Journal of Zoology and Botanical Gardens. 5, 2, p. 187-199 13 p.

  Research output: Contribution to journal › Article (journal) › peer-review

  Open Access

  File

  • Well-being 100%
  • Tourism 100%
  • Botanical Garden 100%
  • Social Value 100%
  • Industrial Sector 100%

  9   Link opens in a new tab Citations (Scopus)

  135 Downloads (Pure)

• Optimizing Recreational Experience and Environmental Management in Botanical Gardens through Horticultural Enhancements: A Case Study Approach

  Suraweera, P., Catahan, N. & Balasooriya, C., 4 Jul 2024, (E-pub ahead of print) p. 250-251. 2 p.

  Research output: Contribution to conference › Abstract › peer-review

  • Recreational Experience 100%
  • Horticultural 100%
  • Environmental Management 100%
  • Wet Zone 30%
  • Foreign Tourist Arrivals 20%

• Transformative value, communities and service designs for sustainability

  CATAHAN, N., 22 Aug 2024, In: Journal of Services Marketing. p. 911-924 14 p.

  Research output: Contribution to journal › Article (journal) › peer-review

  Open Access

  File

  • Service Design 100%
  • Value Sensitive Design 100%
  • Botanical Garden 100%
  • Transformative Value 100%
  • Transformative Service 100%

  2   Link opens in a new tab Citations (Scopus)

  156 Downloads (Pure)

• 2023

  Garden Tourism

  CATAHAN, N. & Benfield, R., 29 Jul 2023, (E-pub ahead of print) Encyclopedia of Tourism. Jafari, J. & Xiao, H. (eds.). 2nd ed. Springer Cham, p. 1-2 2 p.

  Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia/dictionary › peer-review

  • Sustainable Development Goals 100%
  • Virtual Tourism 20%
  • International Tourism 20%
  • Domestic Tourism 20%
  • Environmental Outcomes 20%

• Inclusive Transport Infrastructure? Good, Bad and Ugly

  CATAHAN, N., Marriott, S. & MOORES, O., 10 Jul 2023, Proceedings of Academy of Marketing 2023 Annual Conference and Doctoral Colloquium: From Revolution to Revolutions, University of Birmingham. Kerrigan, F. (ed.). Birmingham: University of Birmingham, p. 94-95 2 p. 88 - W

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Transport Infrastructure 100%
  • Social Exclusion 100%
  • Qualitative Study 100%
  • Decision Making 100%
  • Lived Experience 100%

  48 Downloads (Pure)

• The place of charity shops post Covid-19

  ROBINSON, N., CATAHAN, N., Dale, C. & DORAN, C., 7 Aug 2023, In: Journal of Place Management and Development. 16, 4, p. 511-524 14 p., ISSN: 1753-8335.

  Research output: Contribution to journal › Article (journal) › peer-review

  Open Access

  File

  • Post-COVID-19 100%
  • Charity Shops 100%
  • Charity 100%
  • Place Marketing 27%
  • Social Environment 18%

  3   Link opens in a new tab Citations (Scopus)

  459 Downloads (Pure)

• Together in electric dreams. Hospitality management, education & training post CV-19. The challenges and opportunities offered by technology

  Dale, C., ROBINSON, N., CATAHAN, N., DORAN, C., MARSH, S. & Evans, M., 1 Sept 2023, International Case Studies for Hospitality, Tourism and Event Management Students and Trainees. Ineson, E., Hong Tai Yap , M. & Niţǎ , V. (eds.). Laşi, Romania: Editura Technopress, Vol. 14. p. 10-15 6 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

• Transformative Impacts on Transformers: Volunteers in Botanic Gardens

  CATAHAN, N. & CASSIDY, K., 26 Jun 2023, QUIS 18 THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18): RE-IMAGINING SERVICE TO ENHANCE HUMAN LIFE AND SOCIETY. Hu, K. & Park, J. S. (eds.). 1 ed. VinUniversity, Hanoi, Việt Nam: VinUniversity, Vol. 18. p. 262-269 8 p. 39. 8034. (Re-imagining service to enhance human life and society).

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Innovation Projects 100%
  • Sustainable Value Co-creation 49%
  • Public Service Logic 49%
  • Sustainable Resources 49%
  • User Orientation 49%

  70 Downloads (Pure)

• 2022

  Life-saving transformative service of garden volunteering

  CATAHAN, N., 11 Jul 2022, AM2022 Marketing: The Fabric of Life: Proceedings of Academy of Marketing 2022 Annual Conference and Doctoral Colloquium: Marketing: The Fabric of Life, University of Huddersfield., 5-7 July 2022. Roper, S. & McCamley, C. (eds.). Huddersfield, UK: University of Huddersfield Press

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Well-being 100%
  • Lifesaving 100%
  • Transformative Service 100%
  • Wellbeing 100%
  • Volunteering 100%

  102 Downloads (Pure)

• Strawberry Fields Forever: Opportunities for Green Engagement and Happiness

  CATAHAN, N., Dale, C. & ROBINSON, N., 1 Jun 2022, International Case Studies for Hospitality, Tourism and Event Management Students and Trainees. Ineson, E., Hong Tai Yap, M. & Niţă, V. (eds.). Iaşi, Romania: Editura Technopress, Vol. 13. p. 51-56 6 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

  • Happiness 100%
  • Green Engagement 100%
  • Strawberry 100%
  • Case Study 100%

• 2019

  Place Ecology of a Botanic Garden

  CATAHAN, N., 14 May 2019, 6th Corfu Symposium on Managing and Marketing Places 6th – 9th May 2019. Skinner, H. (ed.). Institute of Place Management, Corfu, Greece : Institute of Place Management, p. 103-109 7 p. 19. (Proceedings of the 6th Corfu Symposium on Marketing and Managing Places).

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Human Activities Effects 100%
  • Good Practice 100%
  • Sustainable Development Goals 100%
  • Research Centre 100%
  • Research Practice 100%

  196 Downloads (Pure)

• The New Brighteners Versus (#@%&*!) Litter

  Catahan, N., 14 May 2019, 6th Corfu Symposium on Managing and Marketing Places 6th – 9th May 2019. Skinner, H. (ed.). Institute of Place Management, Corfu, Greece: Institute of Place Management, p. 28-32 5 p. 4. (Proceedings of the 6th Corfu Symposium on Marketing and Managing Places).

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Ethnographic Study 100%
  • Extant Literature 100%
  • Place-making 100%
  • Brightener 100%
  • Phenology 100%

  113 Downloads (Pure)

• The view, brew & loo: perceptions of botanic gardens?

  Catahan, N. & Woodruffe-Burton, H., 4 Mar 2019, In: Journal of Place Management and Development. 12, 1, p. 20-38 19 p.

  Research output: Contribution to journal › Article (journal) › peer-review

  Open Access

  File

  • Content Analysis 100%
  • Big Data 100%
  • Research 33%
  • Social Media 33%
  • Guides 33%

  16   Link opens in a new tab Citations (Scopus)

  1261 Downloads (Pure)

• Transformative Services of Botanic Gardens

  CATAHAN, N., 23 Jul 2019, (Accepted/In press). 4 p.

  Research output: Contribution to conference › Abstract › peer-review

• 2018

  Marketing Heaven & Hell: Botanic Garden’ Cause-Related Narratives

  Catahan, N., 19 Apr 2018, Institute of Place Management (2018) Proceedings of the 5th Corfu Symposium on Managing & Marketing Places, 'Changing places: Visions of utopia or dystopia?', 16th – 19th April. p. 135-139

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Hell 100%
  • Heaven 100%
  • Botanical Garden 100%
  • Narrative 100%
  • Cause-related Marketing 66%

  172 Downloads (Pure)

• 2017

  Strategically Managing Sustainable and Innovative Business Development in Uncertain Times: An Exploratory Study of Botanic Gardens.

  Catahan, N. & Woodruffe-Burton, H., 20 Jul 2017, The 50th Academy of Marketing Conference, Freedom Through Marketing: Looking Back, Going Forward., 3-6 July 2017, Hull University Business School, ISBN 978-1-5272-1271-8, p. 62.

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • UK 100%
  • Personnel 50%
  • Guides 50%
  • Facebook 50%
  • Automatic Text Analysis 50%

  174 Downloads (Pure)

• The botanic garden tourism gaze: perceptions & (re)presentations

  Catahan, N. & Woodruffe-Burton, H., 28 Apr 2017, Institute of Place Management (2017) Proceedings of the 4th Corfu Symposium on Managing & Marketing Places., 24-27 April, Corfu, Manchester: IPM, pp. 144-149. p. 144-149

  Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding (ISBN) › peer-review

  Open Access

  File

  • Visitor Attractions 100%
  • Tourism 100%
  • Botanical Garden 100%
  • Gaze Perception 100%
  • UK 100%

  527 Downloads (Pure)

• 2011

  Foundation Degree provision: from the perspectives of participants in a Further Education Institution in England, UK

  CATAHAN, N., 14 Nov 2011, 1 ed. Lambert Academic Publishing. 100 p.

  Research output: Book/Report › Book › peer-review

  • Further Education 100%
  • Foundation Degree 100%
  • Education Institutions 100%
  • UK 100%
  • Higher Education 33%