Research output per year
Research output per year
Personal profile
Biography
My existing research portfolio is based around two areas. Firstly, I have published the results of a large scale study focusing on the relationship between customer management and business growth in small and medium sized enterprises (SME's). The research focused on both the systems and behaviors that assist SME's to maximise the opportunity for growth.
My research now is firmly located within the area of work design. In particular the investigation of how teams alter the architecture of their work to achieve mutually beneficial organizational and team based outcomes. My main focus is on identifying the major contextual factors that enable teams to adjust their immediate environment. I also have a keen interest in applying theories of team effectiveness in the class room to enhance student learning.
Programme Leader for the MBA and MSc Business Management programmes.
Module Leader
BUS 4519-Dissertation
BUS4045-Fundamentals of the Business Environment
BUS1019-Information and the Organisation
BUS4549 Leadering Future Direction
BUS 4031 Strategic Marketing Planning
Education/Academic qualification
Business and Management, PhD, Collaborative Job Crafting Under Conditions of Low Autonomy, University of Leeds
2008 → 2015
Award Date: 1 Jun 2015
Higher Education and Learning, PGCert, Post Graduate Certificate in Higher Education and Learning
2008 → 2009
Award Date: 1 Sept 2009
Master of Business Administration, MA, University of Central Lancashire
2005 → 2008
Award Date: 1 Jun 2008
Other positions
External Examiner, Solent University
2020 → 2024
External Examiner, Ulster University
2019 → 2023
Fingerprint
Dive into the research topics where GILES MCCLELLAND is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 1 Similar Profiles
-
Collaborative Crafting in Call Centre Teams
MCCLELLAND, G., Leach, D., Clegg, C. & McGowan, I., 1 Sept 2014, In: Journal of Occupational and Organizational Psychology. 87, 3, p. 464-486Research output: Contribution to journal › Article (journal) › peer-review
73 Citations (Scopus) -
The influence of randomly allocated group membership when developing student task work and team work capabilities
MCCLELLAND, G., 22 Mar 2012, In: Journal of Further and Higher Education. 36, 3, p. 351 369 p.Research output: Contribution to journal › Article (journal) › peer-review
7 Citations (Scopus) -
Applying Learning Theory to Data Protection Training
MCCLELLAND, G., 2009, The Call Centre Training Handbook. Wilson, J. (ed.). London: Kogan PageResearch output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
-
Management Development in Call Centres
MCCLELLAND, G. & Hale, B., 2009, The Call Centre Training Handbook. Wilson, J. (ed.). Kogan Page, p. 202 227 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
-
Regional Intervention in Contact Centres
MCCLELLAND, G., 2009, The Call Centre Training Handbook. Wilson, J. (ed.). London: Kogan PageResearch output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review